Andersen T. O., Pernille R. D. Andersen, Anders C. Kornum, and Trine M. Larsen
PervasiveHealth ’17 Proceedings of the 11th EAI International Conference on Pervasive Computing, Technologies for Healthcare, Pages 221-230
Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients’ lifeworlds. We find that patients’ emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians.